What you need
- A Two-Way line, because reminders mean texting first. Inbound lines have no outreach. See Buy a line.
- Registrants or call bookings in Contacts
- An agent that can answer logistics questions: venue, parking, start time, what to bring, Wi-Fi
A reminder rhythm that works
Write reminders people answer
- Day before
- Call today
- Doors open
- Ask a question. “Still good to make it?” gets replies, and a reply is a commitment.
- Let the agent handle logistics. When people ask about parking, timing, or what to bring, the agent answers right away.
- Flag the “can’t make it” replies. Have the agent hand those to a human, who can offer another date or a recording.
On a big event, hundreds of reminders may queue up. Smart queueing paces them to protect your line, so send the day-before reminder early enough for everyone to receive it in time.